Cancellations and changes may incur fees from both OVC and travel providers, with some bookings potentially non-refundable.
If your travel plans change, it’s important to understand how cancellations and amendments work.
Cancellation rules
- Cancellation fees may apply depending on timing
- Fees may reach up to 100% of the booking value
- Supplier cancellation rules also apply
Refunds
- Refunds are only processed once funds are returned by the supplier
- Government taxes and fees may change and affect final refund amounts
Changes and amendments
- Changes may incur:
- OVC administration fees
- Supplier change fees
Important: Some promotional bookings may not allow changes or refunds at all.
Your Responsibilities When Booking Travel
Customers are responsible for understanding booking terms, verifying travel details, and ensuring all documentation and requirements are met.
When booking through RCI Travel, you have important responsibilities as a traveller.
You must:
- Read and understand all Terms & Conditions before booking
- Verify all booking details within 48 hours of confirmation
- Ensure all traveller names match passports exactly
- Meet all passport, visa, and health requirements
Age requirement
- You must be at least 18 years old to make a booking
Security deposits
- You may need to provide a bond or credit card deposit at check-in
- The amount is determined by the travel provider
Failure to meet requirements may result in:
- Additional fees
- Cancellation of services
- Denied travel or check‑in